Customer Support
Shipping and Delivery
Standard Mail
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Shipping Cost: $3.99
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Shipping Time: 7–10 business days
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Standard Mail + Gift Wrapping
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Shipping Cost: $7.99
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Shipping Time: 7–10 business days
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Priority Mail
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Shipping Cost: $7.99
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Shipping Time: 2-5 business days
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Priority Mail + Gift Wrapping
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Shipping Cost: $10.99
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Shipping Time: 2-5 business days
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We are not responsible for USPS Delays in shipping.
Where We Ship
Online ordering is currently set for U.S. sales. If you wish to ship internationally please email us for shipping rates.
Returns and Cancellations
Return Policy
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Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. Returns should be sent to the following address using a trackable method of shipping:
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Smile Outside
PO Box 6447
Katy, TX 77491-6447
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Please include your name and the original order number to ensure that credit is issued promptly and correctly. Once your return has been processed, a refund for the purchase price, excluding any shipping and handling charges, will be issued on the credit card used for the original purchase.
Damaged or Defective Items
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If you receive a damaged or defective product, please contact Customer Service for a replacement. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.
Customer Service can be reached at contact@SmileOutside.com Please make sure to include your order number in the email.
Canceling an Order
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Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.
Payments & Refunds
Refunds
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Credit card refunds will be automatically issued within 2–4 weeks of your return being received. Please make sure to provide the original order number with your return so that your refund is not delayed.
Credit Card Processing
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Smile Outside does not store credit card information. However, by referring to the original order number, the third-party credit card company will be able to retrieve the original credit card information and a refund will be processed. You do not have to provide the information a second time.
Credit cards will be charged for the entire order total at the time the order is shipped. If a customer orders a product that goes out of stock, we will automatically refund your order within 3–5 business days.
Sales Tax Collection
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Sales tax will be applied where applicable.
Legal
Limits of Responsibility
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We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Price and/or Description Changes
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All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are nonrefundable. We reserve the right to refuse any sale at any time.